Terms of Service

Terms of Service

Effective Date: 5/16/26

Welcome to TenfoldAI and LeadLock (“Company”, “we”, “our”, or “us”). By accessing or using our website, services, products, automations, or communication systems, you agree to the following Terms of Service.

If you do not agree to these terms, please do not use our services.

1. Services

TenfoldAI provides AI-powered lead response, communication, automation, and customer engagement services through the LeadLock platform and related systems.

Services may include:

Missed call text-back systems

Lead response automations

Appointment booking workflows

AI communication tools

CRM and marketing automation setup

Related onboarding and support services

2. User Responsibilities

By using our services, you agree to:

Provide accurate and truthful information

Use the services lawfully and ethically

Maintain the confidentiality of your account information

Not misuse, abuse, or interfere with our systems or services

3. Payments & Billing

All payments are processed securely through third-party payment providers.

By purchasing a service, you agree to the pricing and billing terms presented at checkout.

Unless otherwise stated, all sales are final.

4. 14-Day Setup Guarantee

LeadLock offers a 14-day setup guarantee for qualifying services.

If we are unable to complete the agreed-upon setup within 14 days due to delays caused solely by our team, eligible customers may request a refund.

Delays caused by missing client information, communication delays, or third-party platform limitations may affect eligibility.

5. Communication Consent

By submitting your information through our website, forms, or scheduling tools, you consent to receive communications from TenfoldAI and LeadLock, including:

Emails

Phone calls

SMS/text messages

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

6. Third-Party Services

Our services may integrate with third-party platforms, including payment processors, communication providers, CRM systems, and AI tools.

We are not responsible for outages, limitations, or issues caused by third-party services.

7. Limitation of Liability

To the maximum extent permitted by law, TenfoldAI shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.

8. Service Availability

We strive to provide reliable services but do not guarantee uninterrupted or error-free operation.

Services may be modified, updated, or discontinued at any time.

9. Intellectual Property

All content, branding, systems, workflows, videos, graphics, and materials provided by TenfoldAI remain the property of the Company unless otherwise stated.

10. Changes to These Terms

We may update these Terms of Service at any time. Continued use of the services after updates constitutes acceptance of the revised terms.

11. Contact Information

If you have questions regarding these Terms of Service, contact us at:

TenfoldAI
Email: [email protected]
Website: https://tenfoldai.ai